Shipping Policy

how orders travel

Shipping Policy

Last updated · 19 July 2026

Where we ship

We ship across India from our Mumbai studio. All orders go via trusted courier partners (Delhivery, Blue Dart, DTDC, or Indian Post depending on your pincode) with tracking on every parcel.

We do not currently ship internationally from our own website. For international enquiries, please write to us — we may be able to arrange it case by case.

How long does it take?

Ready-to-ship items:

  • Within Mumbai: 1–2 business days
  • Metro cities across India: 3–5 business days
  • Non-metro pincodes: 5–7 business days
  • Remote areas & Northeast: up to 10 business days

Personalised items (name-added pieces, custom gift tags) add 48 hours of studio time to the front of the timeline. We hand-finish and spell-check every name before it ships.

Festive seasons: Around Rakhi, Diwali, and Christmas, our courier partners see heavy volumes and delivery may be slightly slower than usual. We publish season-specific cutoff dates on our seasonal shop pages — please check those for guaranteed festival-day delivery.

Shipping fees

  • Free shipping on prepaid orders above ₹490
  • Below ₹490, a small shipping fee is calculated at checkout based on your pincode
  • Cash on Delivery (where available) attracts a small handling fee

Cash on Delivery (COD)

COD availability depends on your pincode and current serviceability. If COD is available for your address, the option will appear at checkout.

If COD is unavailable and you'd prefer not to prepay, please reach out — we sometimes have workarounds.

Tracking your order

Once your order ships, you'll receive a tracking link via WhatsApp and email. You can also check status anytime by logging into your account and visiting Orders.

Delays & lost parcels

Once a parcel leaves our studio, it's in the courier's hands. We track every shipment, but occasional delays happen due to weather, logistics, or festive volume — these are usually short.

If your parcel appears stuck for more than 7 days after dispatch, WhatsApp us at +91 98193 55677 with your order number. We'll chase the courier and, if it's genuinely lost, resend or refund based on your preference.

Wrong or incomplete address

Please double-check your address at checkout. If you spot a mistake, WhatsApp us immediately — before the parcel ships, we can update it. Once it's on the road, we may not be able to.

If a parcel is returned to us because the address was undeliverable, we'll reach out to arrange re-shipment. Reshipping charges may apply.

Still have questions? We're just a message away.

Contact us