Every personalised piece — sunglass chains, name necklaces, gift tags — is hand-finished in our Mumbai studio within 48 hours of you placing the order. That's before shipping starts. Every name is spell-checked twice.

If we haven't started making it yet — yes. WhatsApp us immediately at +91 98193 55677 with your order number and the correction. If work has already begun, we may not be able to change it.

For ready-to-ship items: 1–2 days within Mumbai, 3–7 days across India. Personalised items add 48 hours to the front. Rakhi season may be slightly slower — cutoff dates for the season are listed on the Rakhi page.

Free shipping on prepaid orders above ₹490. Below that, a small shipping fee applies at checkout. We ship pan-India.

COD availability varies. Please check at checkout — the option will appear if it's available for your pincode.

Login to your account and go to Orders for live status. Once your order ships, you'll also get a tracking link via WhatsApp and email.

Yes — if the order hasn't shipped yet, and personalised pieces haven't gone into production. WhatsApp us as soon as possible and we'll do our best.

Non-personalised items in original condition can be returned within a limited window — see our Returns Policy for the full details. Personalised items can't be returned unless they arrive damaged or with a spelling error on our part.

Send us a photo within 48 hours of delivery — WhatsApp is easiest. We'll replace it or refund you, no back-and-forth.

Every one. No factory lines — cut, tied, glued, and checked by real hands in our Mazgaon studio. That's why we make in small batches and why every restock takes a little time.

For bulk orders (school teams, event favours, wedding gifting) — yes, we love these. WhatsApp us with what you have in mind. For one-off custom designs, we handle these case by case.

Amazon, Flipkart, Nykaa, Myntra, and FirstCry carry a curated selection. But the full collection — and everything personalised — lives right here on our website.