The 7-day window

Non-personalised items can be returned or exchanged within 7 days of delivery, provided they are in original condition — unused, unwashed, with all tags and packaging intact.

To start a return, WhatsApp us at +91 98193 55677 or email support@arendelle.in with your order number and a short reason. We'll guide you through the next step within 24 hours.

What we can't accept back

Some items — because of how they're made or what they are — cannot be returned:

• Personalised items — anything with a name, initial, or custom detail. Because we make these to order, we can't resell them.
• Earrings, pendants worn against skin, and other intimate-wear pieces — for hygiene reasons
• Items marked Final Sale (typically 111 Store / clearance)
• Anything damaged after delivery due to use or care error

If your order arrives damaged

We're sorry. Please send us a photo of the damage — WhatsApp is fastest — within 48 hours of delivery. Include your order number and a quick note about what's wrong.

We'll replace the item or refund you, no lengthy back-and-forth. This is our promise.

How to return

1. WhatsApp or email us to initiate the return
2. We'll share a return address or arrange a reverse pickup depending on your location
3. Pack the item securely in its original packaging
4. Once received and inspected, your refund is processed within 5–7 business days

Refunds

Refunds are processed to the original payment method:

• UPI / card / net banking — credited to source within 5–7 business days after we receive the return
• Cash on Delivery orders — refunded via bank transfer (we'll ask for account details)
• Original shipping fees are non-refundable unless the return is due to our error

Once we process a refund, banks typically take 3–5 additional days to reflect it in your account.

Exchanges

We're a small studio, so we don't do direct exchanges. Instead: return the item as above, and place a fresh order for the piece you'd like. This lets us restock cleanly and process both quickly.

Still not sure?

Every return is a real conversation with us. If something feels unclear or you're unsure whether your item qualifies, just write to us — we'd rather work it out than have you stuck.