Shipping and Delivery Policy

At Arendelle, we are committed to delivering your order in a timely and efficient manner. This Shipping and Delivery Policy outlines our processes, shipping rates, delivery times, and additional important information regarding your order.

1. Processing Time

  • All orders are processed within 1-3 business days. Orders placed after 5 PM will be processed on the following business day.
  • Please note that custom or personalized orders may require additional processing time, which will be communicated at checkout or via email.

2. Domestic Shipping (Within India)

  • Prepaid Orders: We offer free express shipping on all prepaid orders. 
  • COD Orders: We levy a ₹100 Cash on Delivery fee for all COD orders irrespective of the order value. Max order value for COD orders is ₹3000. Orders above ₹3000 will require prepaid payment.
  • Estimated Delivery Time: Depending on your location, the estimated delivery time for express shipping is 2-7 business days. 

Please be aware that delivery times may be affected by national holidays, courier delays, or unforeseen circumstances beyond our control.

3. International Shipping

  • We ship worldwide. International shipping rates are calculated based on your location and the weight of the package. These rates will be shown at checkout.
  • Estimated Delivery Time: For most international orders, the delivery time is between 3-10 business days. Delays due to customs inspections may extend this timeframe.
  • Customs, Duties, and Taxes: International orders may be subject to import taxes, duties, and customs fees, which are not included in the shipping charges at checkout. These fees are the customer’s responsibility and vary by country.

4. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with tracking details. You can track your package using the link provided or by entering your tracking ID on this link https://bluedart.com/tracking
  • If you have not received your tracking information within 2-3 days after placing your order, please reach out to our customer support at support@arendelle.in

5. Delivery Delays

While we strive to ensure your order arrives within the estimated delivery time, there may be occasions where delays occur due to:

  • Weather disruptions or natural disasters
  • National holidays and courier service backlogs
  • Customs processing for international orders

In the event of a significant delay, we will notify you via email or phone. We appreciate your patience and understanding.

6. Missing or Damaged Items

  • If your package is lost in transit, please contact us immediately, and we will work with our shipping partner to locate your order.
  • If your item arrives damaged or incomplete, kindly take a photo of the package and contents, and send it to support@arendelle.in within 48 hours of receiving the order. We will arrange a replacement or refund based on the circumstances.